Writing for the Web
Website visitors are often very task-oriented, scanning a site to find the information they need to complete their task as quickly as possible. Web site text should be optimized for this user behavior. Keep in mind that users may enter the web site from any page, not just through the homepage, and progress through the site in any order they choose.
Guidelines for web writing
- Be concise. This is best achieved by writing in active voice.
- Put the most important content first. Avoid lengthy, flowery intros.
- Use lots of sub-heads and bulleted lists to help the scanning reader find the exact content they want quickly.
- Front-load headers and sub-headers so the key words are in the first or second word
- Don’t assume. What may be a common term or phrase to you may not mean anything to a new user. Use intuitive labeling, and be wary of acronyms.
- Be cognizant of search engine optimization so that information on your site is more likely to appear in search results. Simply following the guidelines listed above will help.
Users will give a website higher ratings — and recommend it to others — if the website delivers the information they want quickly and with little searching.