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Exception Policy

We recognize that unit sites are designed with specific audiences and needs in mind, however, the usability and value of any unit site will be enhanced by being part of the CMS environment by providing more consistency in navigation and branding across all KU sites.

Conditional Exceptions

Units may submit a request for a conditional exception—such as an extension beyond their targeted completion date—to the Office of Public Affairs.

Units that have contracts with third-party vendors that do not expire until after their targeted completion date must submit a request for a conditional exception and a plan for a timely conversion to the CMS once the contract has expired.

Any unit that seeks a complete exception to the CMS must include a plan for how any non-CMS site will comply with visual identity standards, present prominent KU branding, keep content current, delete old information in a timely manner, promote university strategic plan objectives, provide quality usability and navigation and not hinder a user’s ability to find content via the all-university search function.


The following affiliates are exempt from joining the CMS: KU Endowment, KU Alumni Association, the Spencer Art Museum, the KU Natural History Museum and Biodiversity Institute, University Press of Kansas, the Lied Center, Kansas Athletics and Kansas Memorial Unions.

Template modification

Requests for template modification for special needs should be submitted to the Office of Public Affairs: webcomms@ku.edu.

Exception Request Form

Training Calendar
CMS Help

If you are experiencing a critical issue with your live website, please contact the IT Customer Service Center at 864-8080 or itcsc@ku.edu.

For questions on CMS policy, look & feel, and all other issues, please visit our help page.

Please contact web services at 864-6415 or webservices@ku.edu for help with your site

Online help can be found under the How-To's section of this website.